Shipping policy
Digitiva Store – Shipping Policy
Last Updated: October 21, 2026
Welcome to Digitiva Store! We aim to provide reliable, convenient, and transparent shipping services to our customers.
1. Order Processing
All orders are processed after payment confirmation and supplier acceptance.
Processing times vary depending on product availability, supplier operations, order volume, and destination.
Orders may require additional processing time during weekends, public holidays, or busy shopping periods.
Once your order has been dispatched, tracking information will be provided when available.
2. Worldwide Shipping
Digitiva Store aims to serve customers internationally.
Shipping availability depends on the product, supplier, destination country, and applicable shipping restrictions.
Customers can check available delivery destinations and shipping options during checkout.
The availability of a country at checkout does not guarantee that every product can be fulfilled to that destination. If an order cannot be fulfilled, we will contact the customer and offer an appropriate resolution, including a refund where applicable.
3. Shipping Costs
Shipping charges, if applicable, are displayed during checkout before payment.
Orders that qualify for free shipping will have the shipping charge displayed as FREE.
Shipping costs and promotions may vary depending on the product, destination, and available shipping methods.
Any applicable customs duties, import taxes, or additional charges will be disclosed where required by law. Customers may be responsible for import charges not collected at checkout, where legally permitted.
4. Estimated Delivery Times
Delivery times depend on the shipping destination, supplier location, product availability, customs processing, and shipping carrier.
Estimated delivery times will be provided where reliable information is available.
Delivery estimates are not guaranteed arrival dates unless expressly stated.
We aim to keep customers informed about significant delays and provide appropriate assistance.
5. Order Tracking
Tracking information will be provided by email or through available order-tracking services when supplied by the fulfillment partner.
Tracking updates may take additional time to appear after an order has been dispatched.
6. Shipping Delays
Shipping delays may occur due to:
- Customs inspections and clearance
- Carrier disruptions
- Public holidays
- Severe weather conditions
- Supplier processing delays
- Incorrect or incomplete delivery information
If a significant delay occurs, customers may contact Digitiva Store for assistance.
Any applicable legal rights relating to delayed or undelivered goods remain unaffected.
7. Incorrect Shipping Addresses
Customers are responsible for providing accurate and complete shipping information.
If an address needs to be corrected, please contact us as soon as possible.
Address changes cannot always be guaranteed after an order has entered fulfillment.
If an order cannot be delivered because of incorrect information, additional shipping charges may apply where permitted by law and disclosed to the customer.
8. Lost, Damaged, or Missing Packages
If your package arrives damaged, is missing items, or does not arrive, please contact Digitiva Store with your order number and relevant details.
We will investigate the issue with the supplier or shipping carrier and provide an appropriate resolution in accordance with applicable consumer protection laws.
9. Returns and Refunds
For information about returns, refunds, and exchanges, please refer to our Return and Refund Policy.
Customers should contact Digitiva Store before returning products to obtain the appropriate instructions.
10. Customer Support
For shipping questions, tracking assistance, or delivery concerns, please contact Digitiva Store through the contact information available on our website.
Website: https://digitiva-store.ca
Please include your order number when requesting assistance.
11. Consumer Rights
Nothing in this Shipping Policy excludes or limits consumer rights or remedies provided by applicable law.
Digitiva Store is committed to providing clear shipping information and helping customers resolve delivery-related concerns.